FAQ

Frequently asked questions

Can I change/update my order after its been placed?


A: Unfortunately once an order has been made and confirmed, changes cannot be made. Please verify all information submitted before placing your order. Kindly email simanicollection@gmail.com for any queries about your order once it has been placed




Shippng and Handling


A: All orders are shipped via Royal Mail. Please allow for 24 -48 hours processing time, once your order has been shipped, you will receive an email confirming this.
Standard delivery is 3-5 working days
And we ship internationally




Returns


All sales are final. For hygiene and safety, we do not accept returns, exchanges or refunds. In the unlikely event that your product arrives not as described, please email us immediately. We will only send replacements for damaged/missing products and will require photo evidence




Payment and Contact information


Contact: For all queries, please email us at simanicollection@gmail.com. We aim to get back to you within 48 hours.
Payment: We accept Visa, MasterCard, American Express and Paypal